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Lately a big focus of mine has been testing. Testing our different tools as the developers work through their daily tasks. I work to give them feedback and to mark things as tested and completed so they are aware of the progress they are making.
The Help Desk tool was my main focus for today and I was realizing that it has been a little different than the other tools thus far. The biggest reason it’s been different is because it requires more than the user to user perspective so many of our other tools within Software Funnels has required. What I mean by this is that most of my testing has been from the perspectives of users within Software Funnels. User to user interaction.
With the Help Desk tool, I am still testing user to user, but I am also testing from the perspective of a non-user as well. A non-user in this tool could also be considered a customer.
I am unable to do all the testing for this tool directly within Software Funnels, because I also need a separate platform on which I can test the display and interaction potential customers would see if they reached a company utilizing our Help Desk software. This ads another element of thoroughness for sure.
I would say that my favorite part about building Software Funnels has been the variety unpredictability this product as brought to the table. Just when you think you’ve got it figured out something changes. I love it!